Refund Policy

Our Commitment to Customer Satisfaction

At Dos Hermanos I LLC, we stand behind the quality of our work and materials. This Refund Policy outlines the circumstances under which refunds may be provided and our process for handling customer concerns.

Service Satisfaction Policy

We are committed to providing high-quality window tinting services that meet or exceed your expectations. If you are not satisfied with our work, we will work with you to resolve any issues through repair, replacement, or other appropriate remedies.

Refund Eligibility

Eligible Circumstances

Refunds may be considered in the following situations:

• Material defects that cannot be repaired or replaced
• Installation errors that significantly affect performance or appearance
• Failure to complete services as agreed upon
• Services that do not meet the specifications outlined in your contract
• Cancellation of services before work begins (subject to cancellation terms)

Non-Eligible Circumstances

Refunds will not be provided for:

• Change of mind after services have been completed
• Damage caused by customer negligence or misuse
• Normal wear and tear over time
• Damage from accidents, vandalism, or acts of nature
• Issues arising from failure to follow care instructions
• Legal compliance issues (customer responsibility)
• Services completed more than 30 days ago without prior notification of issues

Refund Process

Step 1: Contact Us

If you believe you are eligible for a refund, contact us immediately at (504) 324-6915 or luisfuentes@dhtinttechs.com. Provide details about your concern and include:

• Service date and invoice number
• Description of the issue
• Photos if applicable
• Your preferred resolution

Step 2: Evaluation

We will schedule an inspection to evaluate the issue and determine the appropriate course of action. Our goal is to resolve concerns through repair or replacement whenever possible.

Step 3: Resolution

Based on our evaluation, we will propose a resolution which may include repair, replacement, partial refund, or full refund depending on the circumstances.

Refund Types and Timeframes

Full Refunds

Full refunds are rare and typically only provided when services cannot be completed as agreed or when there are significant material or installation defects that cannot be remedied.

Partial Refunds

Partial refunds may be provided when some aspects of the service meet expectations while others do not, or when repair/replacement partially resolves the issue.

Processing Time

Approved refunds will be processed within 7-10 business days and returned via the original payment method. Credit card refunds may take additional time to appear on your statement depending on your card issuer.

Cancellation Policy

Before Work Begins

• Cancellations made more than 24 hours before scheduled service: Full refund of any deposits
• Cancellations made within 24 hours of scheduled service: May be subject to cancellation fees
• No-show appointments: Deposit may be forfeited

After Work Begins

Once installation has begun, cancellation may result in charges for materials used and time spent. Each situation will be evaluated individually.

Warranty vs. Refund

Many issues that might prompt a refund request are actually covered under our warranty terms. We encourage customers to review warranty coverage before requesting refunds, as warranty repairs or replacements may be the most appropriate solution.

Alternative Resolutions

Before considering refunds, we may offer alternative resolutions including:

• Repair or replacement of defective materials
• Re-installation of improperly applied film
• Service credits for future work
• Partial compensation for inconvenience

Dispute Resolution

If you disagree with our refund decision, we encourage open communication to reach a mutually acceptable resolution. As outlined in our Terms of Service, formal disputes may be subject to binding arbitration.

Prevention and Quality Assurance

We strive to prevent refund situations through comprehensive quality control measures, clear communication about expectations, and thorough customer education about care and maintenance.

Contact Information

For refund requests or questions about this policy, please contact us: